Tracking and Shipping

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary by destination and carrier, but most U.S. orders arrive within 3–7 business days after dispatch. You will receive a confirmation email once your order has shipped.
How can I track my order?

Once your order is dispatched, you will receive a tracking link via email. You can use this link to follow your package in real time.
Where do you ship from?

All orders are fulfilled from our U.S. fulfillment center. We carefully prepare each package to ensure your product arrives safely and in perfect condition.
Do you ship internationally?

At this time, we ship exclusively within the United States. We are thoughtfully working toward expanding our availability in the future.
I entered the wrong shipping address. What should I do?

Please contact us as soon as possible. (email: contact@aunovaofficial.com) If your order has not yet been shipped, we will do our best to update the address.
My tracking says 'dilivered' but I didn't receive it.

Please first check with neighbors or your local carrier. If you are still unable to locate your package, contact us and we will assist you. (email: contact@aunovaofficial.com)

Returns and Refunds

What is your return policy?

We accept returns within 14 days of delivery for unused and unopened products in their original condition. Because our products are skincare items, we are unable to accept returns on opened or used products for hygiene and safety reasons.
How long do I have to request a return?

You may request a return within 14 days of the delivery date. Requests made after this period may not be eligible.
Can I return an opened product?

For hygiene and safety reasons, opened or used products cannot be returned. If you experience any concerns with your order, please contact us and we will be happy to assist you.
How do I start a return?

To initiate a return, please email us at contact@aunovaofficial.com with your order number. If your return is approved, we will provide further instructions.
Are shipping fees refundable?

While we offer complimentary shipping on all orders, the original shipping cost is valued at $20and is non-refundable.

If a return is approved for reasons other than damage or incorrect items, the $20 shipping cost may be deducted from your refund.

If your item arrived damaged or incorrect, we will cover all associated shipping costs.
What if my product arrived damaged?

If your item arrives damaged or defective, please contact us (email: contact@aunovaofficial.com) within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund as appropriate.

Order and Payment

What Payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additional payment options may be available at checkout.
When will I be charged?

Your payment is processed at the time your order is placed.
Do you charge sales tax?

Sales tax is calculated at checkout where applicable, in accordance with U.S. regulations.
Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment systems. We do not store or have direct access to your full payment details.
Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible at contact@aunovaofficial.com. Orders are processed quickly, so we cannot guarantee changes once fulfillment has begun.
Why was my payment declined?

Payments may be declined for various reasons, including insufficient funds, incorrect billing information, or bank authorization issues. We recommend contacting your bank or trying an alternative payment method.

Product and Safety

What is the shelf life?

Unopened products typically have a shelf life of 36 months from the date of manufacture.

For optimal performance, we recommend using the product within the indicated period after opening.
What does the PAO symbol mean?

The PAO (Period After Opening) symbol ,shown as an open jar icon on the packaging, indicates how long the product should be used after it is first opened.

For example, '12M' means the product should be used within 12 months after opening.
How should I store the product?

Store in a cool, dry place away from direct sunlight and excessive heat. Avoid exposing the product to extreme temperature changes.
How can I check the expiration or batch information?

Each product is marked with a batch code for quality control purposes. 제품 하단에서 확인 가능합니다. If you have any questions regarding your product, please contact us (email: contact@aunovaofficial.com)with your batch number and we will be happy to assist you.
Where are your products manufactured?

If you need to modify or cancel your order, please contact us as soon as possible at contact@aunovaofficial.com. Orders are processed quickly, so we cannot guarantee changes once fulfillment has begun.
Are your products safety tested?

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additional payment options may be available at checkout.
Are your products cruelty-free?

Yes. All transactions are processed through secure, encrypted payment systems. We do not store or have direct access to your full payment details.

Still have questions?

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