FAQs – AUNOVA

Tracking and Shipping

Orders placed before 12 PM PT ship the same business day. Orders placed after 12 PM PT ship the following business day.

Standard Shipping (3–7 business days) is complimentary. Expedited Shipping (2–3 business days) is available for USD$15.

A shipping confirmation email with tracking information will be sent once your order has shipped. Use the tracking link provided in the email to monitor your shipment in real time.

All orders are fulfilled and shipped from our U.S. fulfillment center in California.

Currently, we ship exclusively within the United States.

Please contact us as soon as possible at contact@aunovaofficial.com. If your order has not yet shipped, we will attempt to update the shipping address.

Once an order has been shipped, we are unable to modify the address. We are not responsible for orders shipped to incorrectly provided addresses.

Please check with your neighbors and your local carrier first. In some cases, packages may be marked as delivered before final drop-off.

If you are still unable to locate your package, contact us at contact@aunovaofficial.com and we will assist you.

Returns and Refunds

Due to the nature of skincare products, all sales are final. We do not accept returns or exchanges.

If your order arrives damaged or defective, please contact us within 48 hours of delivery at contact@aunovaofficial.com with photos of the issue. We will review the case and provide a replacement or refund if applicable.

If your order arrives damaged, please contact us within 48 hours of delivery at contact@aunovaofficial.com with clear photos of the damaged item and packaging.

Once reviewed and approved, we will provide a replacement or refund as applicable.

Order and Payment

We accept PayPal and major credit cards, including Visa, Mastercard, American Express, and Discover.

You will be charged at the time your order is placed and payment is successfully processed.

Sales tax is applied where required by law.
The exact amount will be calculated at checkout based on your shipping address.

Yes. All payments are processed through secure, encrypted payment providers. We do not store or have access to your full payment information.

Orders cannot be modified or canceled once they have been placed.

If you need assistance, please contact us immediately at contact@aunovaofficial.com. If your order has not yet shipped, we will attempt to accommodate your request.

Payments may be declined for several reasons, including insufficient funds, incorrect billing information, or restrictions set by your bank or card issuer.

Please verify your payment details and contact your bank or card provider for further assistance. If the issue persists, you may try an alternative payment method.

Product and Safety

Unopened products typically have a shelf life of 36 months from the date of manufacture.

After opening, we recommend using the product within 6 months. Refer to the PAO symbol on the packaging for the specific period.

Store the product in a cool, dry place away from direct sunlight and excessive heat.
Keep the container tightly closed when not in use.

Each product is marked with a batch code for quality control purposes. The batch code can be found on the bottom of the product packaging.

Our products are manufactured in South Korea in facilities that comply with applicable cosmetic manufacturing standards.

Yes. Our products undergo safety and stability testing to ensure they meet cosmetic quality standards.

Yes. We do not test our finished products or ingredients on animals.

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