Shipping policy

Shipping Policy

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information, if available.

Shipping Area
We currently ship within the United States only.

Shipping Rates & Delivery Times
Shipping costs and estimated delivery times are calculated at checkout and may vary depending on your location. Estimated delivery time is 2–7 business days after shipment, depending on your location. Delivery times are estimates and are not guaranteed.

Shipping Delays
We are not responsible for delays caused by carriers, weather conditions, or other circumstances beyond our control.

Lost or Stolen Packages
Once an order has been handed over to the shipping carrier, risk of loss transfers to the customer. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly. You may also contact us at contact@aunovaofficial.com, and we will assist where possible.

Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. We are not responsible for packages delivered to incorrectly provided addresses. Additional shipping fees may apply for reshipment.

Contact
For shipping-related inquiries, please contact: contact@aunovaofficial.com