Refund policy

Return & Refund Policy
All sales are final. Due to the nature of our products, we do not accept returns or exchanges once an order has been shipped.

Exceptions / Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, you must contact us within 2 days of delivery at: contact@aunovaofficial.com. Your email must include: Your order number, Clear photos of the item, Photos of the outer packaging (if applicable). Requests submitted after 2 days of delivery may not be eligible for review. Once your claim has been reviewed and verified, we will arrange an appropriate resolution, which may include a refund.

Refund Processing
If your claim is approved, your refund will be issued to your original payment method within 7–10 business days. Processing times may vary depending on your financial institution. If more than 15 business days have passed since approval, please contact us at contact@aunovaofficial.com.